Best Value and Better Performance in Libraries

C: ‘Getting out of the box’, choosing indicators and other issues

C6: Is an objectives-focused approach to indicators and targets helpful in a Best Value context?

According to participants in one of the project workshops:

“This process helps in relation to all four ‘Cs’:

Do customers agree (consult) that these are the priorities/objectives?
Do the services deliver against these objectives?
Asking customers whether the objectives are being met.
How are other services (of any kind - compete) faring in relation to these objectives?
How are other services delivering against these objectives?
Medium-term threat of Internet providers.”