Best Value and Better Performance in Libraries

E: Consultancy support from Library and Information Specialists

E1: Strategic advice for the Best Value process

Information Management Associates and David Haynes Associates are research and consultancy companies specialising in the library and information sector.

We can provide timely, strategic advice on three main areas of the Best Value Review process:

Measuring performance and assessing impact

• Applying performance indicators and targets appropriately
• Assessing the impact of services (i.e. moving beyond performance to outcomes)
• Benchmarking with other services (especially around outcomes)

Objective comment on the implementation of Best Value

• Strategic overview of the Best Value process
• Advising on appropriate research methods to inform reviews
• Acting as a 'critical friend'

Enacting the four 'C's': our experience can help you to address specific issues including:

• Procurement options
• Joint service provision
• Mapping partnerships and developing coherent partnership strategies
• Using volunteers effectively

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