Information Management Associates: Best Value: C6: Is an objectives-focused approach to indicators and targets helpful in a Best Value context?

Best Value and Better Performance in Libraries

According to participants in one of the project workshops:

"This process helps in relation to all four 'Cs':

Challenge:	Do customers agree (consult) that these are the priorities/objectives? Do the services deliver against these objectives?
Consult:	Asking customers whether the objectives are being met.
Compare:	How are other services (of any kind - compete) faring in relation to these objectives? How are other services delivering against these objectives?
Compete:	Medium-term threat of Internet providers."

best value | A | B | C | C1 | C2 | C3 | C4 | C5 | C6 | D | E |